To provide the highest standards of professional service and advice to all clients whilst bringing the best a family company can offer.
Pledge
To ensure that we look after our clients and staff and place you at the centre of all that we do.
As a family run business, we strive to understand your business and personal needs and deliver an individual, tailored service.
As a North Yorkshire business sited on the High Street of the County town, we are easily accessible and understand business issues and concerns. Our knowledge of the region is extensive, and our experience has been gained over may years in practice.
Our clients are not exclusive to the region – we provide services to businesses of varying sizes and to individuals across the UK and overseas.
We provide a confidential, professional, friendly, and caring approach working with clients and staff to deliver positive outcomes.
Initial contact
Whether you are new to business, a well-established going concern, a personal tax client, sole trader, partnership or a company, at our first meeting with you we will gain an understanding of you, your business, your future plans and tailor our services and support to best meet your needs.
On-going contact
We seek to keep lines of communication open with you, meeting you either in person, by phone, email, virtual meetings or by letter.
We will provide you with regular updates on a range of services, topical issues and statutory requirements.
Our friendly staff will always give you a warm welcome, gain an understanding of your requirements and connect you to the most appropriate member of our team. We usually respond to incoming calls within 5 second whenever possible and respond to emails within one working day, unless the matter is more complex and requires a more detailed response.
We have secure office systems in place to provide or share documentation with you. We offer you a choice of methods of communication as we appreciate not everyone wishes to use electronic communication.
Your views matter
As we are all human, there may be a time when you are not completely happy with a particular aspect of our services. In this circumstance we would ask you to contact us to make us aware of your concern so we can resolve it at the earliest opportunity.
We would also like to hear from you when thing have gone well so we can share your comments with our staff.
